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Front Office Training
Back to Basics Hospitality is striving to improve operational efficiency and service quality within front office teams at star-graded hotels, ultimately improving guest satisfaction and fostering a culture of excellence. We invite stakeholders to join us in this transformative initiative for improved performance and success.
This proposal outlines a comprehensive three-stage approach to elevate the front office operations through structured analysis, strategic improvement preparation, and methodical implementation.
Stage 1:
Individual Property Analysis
We conduct an in-depth review of front office workflows, collecting key performance indicators to identify operational discrepancies, especially in check-in and check-out processes. Through trend analysis and observational assessments, we evaluate service quality and collaborate with staff to uncover challenges and improvement opportunities.
Stage 2:
Preparation for Improvement
This stage includes a structural review tailored to each hotel's star rating. We clarify roles and responsibilities, identify optimisation opportunities, and promote team collaboration through regular meetings and improved communication protocols.
We will also develop tailored Standard Operating Procedures (SOPs) and clear policies to streamline operations.
Stage 3:
Implementation of Processes
The final phase involves on-site training to effectively use systems and establish daily operational tasks. We will create structured task lists to enhance accountability, track progress with management supervision, and standardise communication protocols to ensure a consistent and positive guest experience.
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