Last Updated:

(10 March 2025)

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Please read these Terms and Conditions carefully before using the (Back to Basics Hospitality) website operated by Back to Basics

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These terms and Conditions govern the use of our website and services. By accessing our site or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our website or services.

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Definitions:​

“Company” refers to Back to Basics, registered in South Africa.

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“User” refers to any individual or entity accessing the website or services.

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“Services” refers to:

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At Back to Basics Hospitality Training, we specialise in providing tailored training and consultancy services to help hospitality businesses of all sizes improve their operations. Our expertise covers key areas such as reservations and front office management, housekeeping, and operational audits, ensuring your team is equipped to deliver exceptional guest experiences and operate efficiently. We help streamline processes and identify areas for improvement, creating a more effective and guest-focused business.

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Our customised training solutions are designed to suit your unique needs. From front office operations to housekeeping best practices, we offer flexible, in-person and virtual sessions that empower your staff with industry-leading skills and strategies. We also assist with the integration of technology, such as Property Management Systems (PMS), to modernise your operations and ensure seamless guest interactions.

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At Back to Basics, we’re committed to long-term success. Our ongoing mentorship and development programmes ensure your team continues to grow and thrive, driving continuous improvement in every aspect of your operations. Partner with us to enhance your hospitality services, improve profitability, and create memorable experiences for your guests.

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“Guesthouses” refers to small accommodations offering lodging, often in a home-like environment, usually run by individuals or families.

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“Bed & Breakfasts (B&Bs)” refers to a type of accommodation that typically provides a room for the night and breakfast in the morning, often in a private home or establishment.

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“Small Hotels” Refers to hotels with a limited number of rooms (usually up to 40), often providing personalised services and a more intimate atmosphere compared to larger hotels.

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“Revenue” refers to the total income generated from business activities, such as room bookings and additional services, before any expenses are deducted.

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“Distribution Channels” refers to platforms or methods used to sell and promote hotel rooms, including online travel agencies (OTAs), hotel websites and booking systems.

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“PMS (Property Management System)” refers to software that helps hotel owners manage their operations, including reservations, check-ins, check-outs and billing.

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“Channel Manager” refers to a tool that helps hoteliers manage availability and rates across multiple online booking platforms to avoid overbooking and maximise revenue.

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“Website Booking Button” refers to a feature on a hotel’s website that allows guests to book rooms directly online.

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“Insights” refers to valuable information or data that helps businesses understand trends and make informed decisions.

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“Personalised Support” refers to tailored assistance provided to meet the specific needs and challenges of individual hotels.

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“Sustainable Tourism” refers to tourism that seeks to minimise negative impacts on the environment and local culture while supporting the economy.

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Acceptance of Terms:

By using our website and services, you confirm that you are at least 18 years of age or have consent of a parent or guardian to use our services.

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Changes to terms:

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the new terms.

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User Responsibilities Users agree to:

• Provide accurate and complete information during registration.

• Use the website and services only for lawful purposes.

• Respect the intellectual property rights of the Company and third parties.

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Intellectual Property:

All content, trademarks and other intellectual property on our website are the property of Back 2 Basics or its licensors. Users are not permitted to reproduce, distribute or modify any content without prior written consent.

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Indemnity:

You agree to indemnify and hold Back 2 Basics harmless from any claims, losses, liabilities, damage, costs or expenses arising out of your use of our website or services, or your violation of these Terms and Conditions.

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Privacy Policy:

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use and protect your personal information.

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Cookie Policy:

Our website uses cookies to enhance your experience. Please refer to our Cookie Policy for detailed information on how we use cookies, the types of cookies we use and how you can manage your cookie preferences.

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Copyright Policy:

All content on this website is protected by copyright laws. Users may access the content for personal, non-commercial purposes only.

Any reproduction or distribution without prior written consent from Back to Basics is prohibited. For more details, please refer to our Copyright Policy.

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Governing Law:

These terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

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Contact Information:

For any questions regarding these Terms and Conditions, please contact us at info@backtobasicshospitality.com

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